Mavix Return and Exchanges policy
30 Day Trial & Return Policy
Mavix.com purchases come with the reassurance of a 30-day trial period. If you are not satisfied with your product, you can return your product within 30 days of delivery for a full refund, minus the cost of the return kit (office chair products only) or return box and shipping fees.
Returns With Original Packaging
If your product is still in the original packaging and unassembled, you do not need a return kit. In this instance, you will need to complete a Customer Service Request Form. Mavix.com will not accept any return that is made without a return authorization number and processed through our return service.
Return Pick-Up Details:
Our customer service team will help you schedule a pick-up of your product to facilitate the shipping of the product back to our facility. All Items will be picked up using the freight carrier of our choosing. The pick-up will happen 3-4 business days from the date the Return Authorization form is completed. A specific date and time for the pick-up will be scheduled with the carrier. The carrier will make up to three attempts to retrieve the product from you. It is the responsibility of the purchaser to ensure the item is ready for pick-up: in original packaging, with all pieces, paperwork, and parts enclosed, and securely taped for transit.
Return Pick-Up Fees:
Return Pick-Ups will incur a fee depending upon the location of the pick-up. This fee will be deducted from your return price, on the original payment method.
East Coast: $49.99
Mountain/West Coast: $69.99
Returns That Require a Return Kit
If your chair product has been assembled, you will need a return kit. The return kit is a specific box we will send you with disassembly instructions guiding you on how to take apart your chair, and how to place the parts properly in the return kit box. The return kit will also come with a prepaid return shipping label. The item must be returned in like-new condition, with all paperwork, parts, and accessories within 30 days of receipt of the return kit to ensure full credit minus the return charge.
Return Kit Fees:
Orders in the continental United States: $149.99
Orders in Alaska, Hawaii, or Canada: $199.99
International orders (including Puerto Rico) are considered final-sale and are not eligible for returns.
Return kit fees will be deducted from the total return amount.
Return Contact Information
To initiate the cancellation of your order, please complete the Customer Service Request Form. If your order has already started processing in the warehouse, or has already left our facility and is in transit, it cannot be cancelled. Upon receipt of your Cancellation Request, our customer service team will look up the status of your order and let you know via email if it qualifies for cancellation. If the order does not qualify for a cancelation, you can refuse delivery of the order, or contact Customer Service once the product has arrived. Once it has arrived, our team can help schedule a return pick-up and send a return label. There is no fee for a cancellation return request as long as the product is still in its original packaging and unopened. You can follow the return process upon receiving your product
We do not offer product exchanges. Instead, we ask that you cancel your order, or return if already received. From there you can get a refund, and then order a new product.