Mavix Warranty Policy
Different Mavix products have different warranties, so please review the warranty for your specific product
Customers must complete the Warranty Claim Form, along with pictures of damages, in order to begin the Warranty process.
Mavix Gaming Chairs Limited Warranty
Mavix office chairs that are purchased through our website or an official dealer/retailer are covered under our limited warranty.
All parts and materials are warranted for 5 years. During this time, Mavix provides replacement parts for any damage that is due to defects in material or workmanship. All non-moving metal components (chair frame) of the chair are warranted for an 12 years.
A defect in material or workmanship does not include damage to a product, or failure of a product to operate or perform properly or to maintain the appearance, caused by: misuse or abuse of the product, improper assembly or assembly that was not as recommended by the written assembly instructions, normal wear and tear, a natural disaster or an Act of God, transportation, an unauthorized modification made without the express written consent of Mavix improper storage, the natural aging of materials such as wood, leather, and fabric which results in colors shifting during use, crocking or reverse crocking of dyes from clothing on our seating materials. Products damaged in these ways will not be considered defective and will therefore not be repaired, replaced, or refunded.
We shall not have tort liability with respect to a product, and we shall not be liable for any consequential, economic, indirect, special, punitive, or incidental damages arising from a product defect.
Standing Desk, Studio Desk, Monitor Arms, Power Hub, File Cabinet, File Cabinet with Cushion, Cable Manager, and Cable Hammock Limited 10 Year Warranty
Mavix products that are purchased through our website or an official dealer/retailer are covered under our limited warranty.
All parts and materials are warranted for 10 years to the original owner. During this time, Mavix provides replacement parts for any damage that is due to defects in material or workmanship.
A defect in material or workmanship does not include damage to a product, or failure of a product to operate or perform properly or to maintain the appearance, caused by: misuse or abuse of the product, improper assembly or assembly that was not as recommended by the written assembly instructions, normal wear and tear, a natural disaster or an Act of God, transportation, an unauthorized modification made without the express written consent of Mavix improper storage, the natural variations (color, grain, knots, etc.) of materials such as wood and bamboo, the natural aging of materials such as wood, bamboo, leather, and fabric which results in colors shifting during use, crocking or reverse crocking of dyes from clothing on our seating materials. Products damaged in these ways will not be considered defective and will therefore not be repaired, replaced, or refunded.
We shall not have tort liability with respect to a product, and we shall not be liable for any consequential, economic, indirect, special, punitive, or incidental damages arising from a product defect.
ELEMAX Unit Limited 3 Year Warranty
All parts and materials are warranted for 3 years. During this time, Mavix will provide replacement parts for any damage that is due to defects in material or workmanship.
A defect in material or workmanship does not include damage to a product, or failure of a product to operate or perform properly or to maintain the appearance, caused by: misuse or abuse of the product, improper assembly or assembly that was not as recommended by the written assembly instructions, normal wear and tear, a natural disaster or an Act of God, transportation, an unauthorized modification made without the express written consent of Mavix improper storage, the natural aging of materials such as wood, leather, and fabric which results in colors shifting during use, crocking or reverse crocking of dyes from clothing on our seating materials. Products damaged in these ways will not be considered defective and will therefore not be repaired, replaced, or refunded.
Mavix shall not have tort liability with respect to a product, and shall not be liable for any consequential, economic, indirect, special, punitive, or incidental damages arising from a product defect.